Supporting Our Customers

image-comparison grip-lines arrow-top-right zip arrow-right video minus arrow-back text shop twitter file home quick-order arrow-left youtube search arrow-down check all filter site_references image Slice 1 zoom 🎬 icons / _ icon size / _ download-queue Created with Sketch. chevron-down arrow-right picture pdf podcast exe plus hotline close xxx-1 burger clipboard linked-in ppt Artboard 🎬 icons / _ icon size / _ download-queue_add Created with Sketch. Layer 1 Created by potrace 1.15, written by Peter Selinger 2001-2017 My Account press_releases Created with Sketch. PRESS ds-instruments ds-preventive ds-implants ds-endodontics Cart presentation Created with Sketch. DS-Preventive-Icon-Grey video Created with Sketch. other Created with Sketch. text_piece Created with Sketch. promotion Created with Sketch. Spare Parts ds-imaging-systems case_study Created with Sketch. ds-treatment-centers broschure Created with Sketch. ds-prosthetics ds-restorative video Created with Sketch. flyer Created with Sketch. whitepaper Created with Sketch. article Created with Sketch. image Created with Sketch. Service ds-cad-cam Artboard Quick Order Dentist Chair study Created with Sketch. ds-orthodontics ds-implants ds-endodontics ds-cerec digital-scan grinder ds-diagnosis END-Website-Icons-Shaping-Cleaning-Obturation step_1 analyse ds-abutment-placement more-quality initiative scan more-quality ds-polishing digital ds-irrigation ds-treatment-centers Test END-Website-Icons-Shaping-Cleaning-Obturation treatment ds-restorative ds-implant-planning realistic construct book ds-planning-impression END-Website-Icons-Shaping-Cleaning-Obturation END-Website-Icons-Shaping-Cleaning-Obturation mirror anwender ds-preventive planning-2 ds-obturation ds-cad-cam 04 ds-implant-placement ds-retention-protection ds-anesthetics restauration form ds-inlab oven CORP-icon-grey-screen-tooth-cavity-pulpa robot plan place ds-orthodontics PDF-Formular_ganzneu PDF overlay ds-bone-regeneration ds-treatment-preparation vorher_nachher ds-maging-systems wifi END-Website-Icons-Shaping-Cleaning-Obturation omnicam PDF-Formular_neu_vonGünther treatment consulting planning comparison ds-set-up ds-prosthetics support step_3 ds-tooth-preparation ds-treatments ds-scaling step_2 ds-instruments software quote-english quote-french quote-text-german Created with Sketch. upload Created with Sketch. version Created with Sketch. globe EndoEquipmentGreypng Imaging Grey 2svg EndoGlideShapingGreypng irrigation blue Imaging 1svg Imaging 2svg DS-Preventive-Icon-Grey Final_Implants_Category_Implant-Systems Access Blue obturation blue restoration restoration grey Access Grey treatment EndoEquipmentBluepng irrigation grey Diagnosis primeprint-grey Hub Bluesvg Final_Implants_Procedure_Single-tooth Diagnsis blue Imaging blue EndoRetretmentBluepng restoration blue Final_Implants_Procedure_Edentulous-therapy Final_Implants_Procedure_Hard-and-soft-tissue-management obtruation grey endo grey treatment blue Imaging blue 1svg Imaging grey EndoGlideShapingBluepng EndoRetretmentGreypng polishing Hubsvg Final_Implants_Category_Implant-Dentistry polishing blue Diagnosis Grey Cerec Bluesvg Imaging Blue 2svg treatment grey Hub Greysvg Scaling Cerec Greysvg endo blue polishing grey search Imaging Grey 1svg scaling blue Cerecsvg DS Points Logo Imaging scaling grey

Keeping Our Promise as Trusted Partners

We work hard to keep our promise as trusted partners who, through our commitment to innovation, clinical education, and training via the Dentsply Sirona Academy, empower our customers to provide the best possible care to their patients.

Dentsply Sirona Academy

Dentsply Sirona has one of the largest, most comprehensive clinical education programs in the dental industry. Our program helps further our mission of empowering dental professionals and students with the up-to-date knowledge and skills they need to advance themselves and their practices. Through training programs, courses, resources, and self-directed learning -- online and at 60 training facilities, dental academies, and showrooms -- we promote intellectual curiosity, ambition, and drive for the highest standards of dental treatment quality and safety. In 2020, we provided 7,289 training courses through the Dentsply Sirona Academy, supported by leading clinical experts and organizations, training 1,029,000 dental professionals (up from 470,000 in 2019) from 80 countries. More than 75% of participants were dentists, 4% were hygienists, and nearly 20,000 were dental technicians.

Overall, the number of webinars created by Dentsply Sirona increased from 519 in the first half of 2019 to 1,431 in the first half of 2020. A major driver of this shift was Dentsply Sirona China. During 2020, the market rolled out 104 webinars (8% of the global total) and delivered high-quality clinical education to 588,760 attendees – 72% of the global total. Using WeChat allowed the team to reach more customers through an existing channel. Dentsply Sirona made significant investments in 59 training facilities, education centers, and showrooms around the world during 2020, including flagship education centers in Charlotte, North Carolina, and Bensheim, Germany. 

The Charlotte education center includes 5 training rooms, a video conference meeting room, 7 fully functional dental operatories, 2 clinical training rooms for hands-on education, a chairside CAD/CAM milling room, a laboratory milling room, a 288-person auditorium, and high-tech equipment. A major expansion of this facility was completed in 2021.

 

#Hereforyou Customer Portal

The #hereforyou customer portal was created during the COVID-19 pandemic. Hosted as a hub on the global Dentsply Sirona site, it provided support and guidance to customers.

Along with our partners, we created and made available a wide range of clinical education tools and resources, including:

  • Live, on-demand webinars
  • Solutions and guidance on protecting and managing dental practices during the pandemic
  • CARES Act resources (U.S. only)
  • Interactive customer FAQs where customers could submit questions using country-specific contact information

During the peak of the crisis, new content for our customers was produced almost daily, particularly by our clinical education teams. Currently, the website is available for the U.S., Canada, Germany, the UK, Benelux, MENA, and APAC.

Project Virtuoso

“Project Virtuoso,” a global train-the-trainer program, was launched during the pandemic to respond to customers’ educational needs. First, the teams created a catalog of 100 on-demand courses that commercial customers could access, releasing around four courses a day (mostly in English). Next, in-market colleagues worked with local experts to create new content to be delivered via webinars. The final phase will be to scale up this content creation, empowering in-market colleagues to identify new training opportunities and create additional resources.

By the end of 2020, the on-demand course catalog included more than 200 courses in English. As new content continued to be uploaded, there was an increase in webinar registrations of 1,728% over a few weeks. The number of webinar participants was also high, reaching up to 7,000 people in a single webinar. In total, more than 377,000 people globally registered for 636 Dentsply Sirona live webinars.

DS World 2020

As the COVID-19 pandemic moved events online, we quickly pivoted to make DS World, our annual global industry event for dental professionals, completely virtual. Usually an in-person event for thousands of attendees, we adapted our approach and hosted it on schedule, online, in November 2020. At the event, we offered 70 on-demand educational courses by our most well-respected Key Opinion Leaders across all disciplines of dentistry and demonstrated six surgeries by specialists. We also showcased the latest innovative solutions from Dentsply Sirona, including new products such as Axeos, Schick AE sensor, Surefil One, and Primemill, to ensure our customers were able to work with the latest, most innovative products. The event had 4,575 people attending, more than double the typical DS webinar participation rate.

DS Endo Congress 2020

The Endodontics team hosted a three-day, interactive virtual event in December 2020, focused on future trends in the dental sector. Attended by around 150 dental professionals, the event explored the move towards the digitization of the industry and the potential benefits for the sustainability and accessibility of dentistry.

DS Talk with Clinical Experts

Following the successful establishment of DS Talk in previous years, the concept evolved into an online event series featuring an updated format bringing together nine Key Opinion Leaders in each session for engaging discussions. Like the DS Endo Congress, DS Talk focused on the potential of digitization to accelerate progress towards a more sustainable dental industry.

A fundamental part of our overarching commitment to clinical education is supporting, upskilling, and empowering the next generation of dental leaders – both students and those at the beginning of their careers.

Germany

Dentsply Sirona’s International Special Clinic Solutions team donated equipment for students at universities in Mainz, Gießen, Heidelberg, Regensburg, and Frankfurt. The team also donated CEREC Software licenses and online CEREC curricula to the University of Göttingen so students could continue to learn how to construct crowns, partial crowns, and bridges at home.

U.S.

BrownGirl RDH (Registered Dental Hygienists) is a U.S. non-profit set up to shift the mindset about who works in the dental industry, remove cultural and economic barriers, and build pathways to dental careers. During the summer of 2020, Dentsply Sirona U.S. donated $11,000 to the organization. This was enough to cover all costs for 1 semester of a 3-semester dental hygiene degree at a community college.

Throughout 2019 and 2020, Dentsply Sirona collaborated with the Boston University Henry M. Goldman School of Dental Medicine (GSDM) in support of a state-of-the-art digital dentistry technology center. Our support allowed the university to update and expand its treatment center and outfit 100 patient-treatment spaces in its predoctoral Patient Treatment Center with Dentsply Sirona Teneo dental chairs. In recognition of our support, the center was named in Dentsply Sirona’s honor. The new Dentsply Sirona Patient Treatment Center features integration of the most advanced digital dentistry technology and reflects our leadership in clinical education and patient care.

Upon receiving her award, Breanna Ormon, BrownGirl RDH grant recipient 2020, said, “I want to thank BrownGirl RDH and Dentsply Sirona for the scholarship. It has given me a tremendous amount of inspiration and self-confidence. With less than 3% of hygienists being African American, being awarded this scholarship feels like winning the lottery to me. This scholarship brings me closer to reaching my dreams of being a part of that 3%. Again, thank you and I will make you proud.”

SCADA Awards

Since 1959, Dentsply Sirona has sponsored the Student Competition for Advancing Dental Research and its Application (SCADA) in partnership with the American Association for Dental Research. During the last 62 years, SCADA has grown to become a globally recognized program with more than 8,500 participants from 28 countries and more than 130 renowned dental schools. The 46 U.S. entrants submitted a complete portfolio for review to an international panel of judges, and six winners were selected.

Global Clinical Case Contest (GCCC)

The Global Clinical Case Contest (GCCC) is an annual event designed to award outstanding achievements in esthetic dentistry by students from all over the world. In 2020, the final round took place virtually on September 23. The first prize was awarded to Emil Abiev, of the Moscow State University of Medicine of Dentistry. Over 760 students from 140 global universities participated in the 2020 contest, and over 4,600 students had taken part by the end of 2020.

Of the competition, Prof. Dr. Rainer Seemann, member of the GCCC judging panel, stated that, “The competition sends out a clear signal: the cooperation between Dentsply Sirona and universities around the world is essential to connect with the most talented dentists of tomorrow – most especially during these difficult times.”

At Dentsply Sirona, we are committed to engaging the most talented experts and Key Opinion Leaders in support of innovation and clinical education. Currently, about 1 in 5 experts employed by Dentsply Sirona are female, and we’ve created several female-focused Key Opinion Leader (KOL) development programs, including the Smart Integration Award and the Female Speaker Development Program, as well as a KOL database of our female talent.

Looking to the future, we will continue seeking input from female dental professionals to guide our innovation efforts and help us develop case studies, testimonials, and on-demand educational content for the Dentsply Sirona Academy.

 

Smart Integration Award

To celebrate and honor the steadily increasing number of women entering the dental profession, Dentsply Sirona launched the biannual Dentsply Sirona Smart Integration Award Program in 2019.

The award recognizes women in the industry for their visionary treatment concepts and ideas on digitization in dental practices. By inviting innovative female dentists and lab technicians from around the world to engage and grow with Dentsply Sirona, the award helps create a more gender-balanced, progressive network of KOLs for the company.

The first Smart Integration Award for women in dentistry, held in 2019, highlighted digitalization in dental offices with a focus on the heart of the dental workflow: the treatment center. In total, 24 female dentists from 7 different countries submitted entries. After the awards ceremony, the dentists participated in a 2-day education program – the Expert Development Program – to continue their journey toward a digital and smartly connected dental career in partnership with Dentsply Sirona.

Dr. Ginal Bilimoria, Smart Integration Award 2019 winner (New Zealand), when asked about her award, said, “The concept of the award intrigued me. It was about efficient, intelligent, and integrated workflows using smart networked processes; something I was interested in. And I love the idea of the award being open to women from all over the world. When a group of women get together to discuss dentistry, the dynamic is often quite different as we open up and share more easily about our struggles and successes.”

The next awards ceremony is scheduled for Fall 2021, and global entries can be submitted as photos, video, text, or sketches.

Other Healthy Smiles Case Studies

Empowering Our People

Community Initiatives

2022 Sustainability Report

Read the latest Sustainability Report to learn how Dentsply Sirona is giving back to the planet and key stakeholders.