Learn more about the Dentsply Sirona Windows 11 Security Package to continue ensuring security and compatibility of your Dentsply Sirona devices.
Unlock comprehensive service and support to uplift productivity
DS Core Care is a comprehensive technical service and support solution that help protect your equipment. Thanks to the connection to DS Core, it goes beyond – enabling preventive and digital service capabilities.
Our market research shows that 96% of 3D printer owners and users highly value an integrated device service for their printers, considering it either a must-have or nice to have.1 It also shows 95% of laptop based scanner owners or intenders see services offered with the purchase, like extensions of the standard warranty of 1 year and replacement of the scanner as a nice to have.2
Dentsply Sirona offers a new, comprehensive service solution that combines products, services, and support to help you confidently and safely shape the future of your dental practice or lab. DS Core Care is an integrated technical service and support solution that helps protect your equipment. It enables you to save time and focus more on what matters most: your patients or high-quality lab service.
Support Solutions
With DS Core Care, you receive support from highly qualified experts who can provide an efficient service solution.
How does Fast Service Clarification work?
Benefits
Why choose DS Core Care?
Quick & easy support
Fast Service Clarification powered by DS Core enables remote real-time troubleshooting from highly qualified experts*. And even if an on-site visit is still required, they can be prepared more efficiently – helping to eliminate unnecessary follow up.
An immediate solution
Saves you time
With DS Core Care, we help you to get the most out of your Dentsply Sirona devices and allow your equipment to run reliably and efficiently – so you can focus on treating your patients or providing high-quality solutions for your lab customers.
Minimise downtime
The included preventive maintenance of your dental equipment helps minimise surprises and provides you financial planning ability and security.
Productivity
DS Core Care prepares your practice and lab for the unexpected, helping to limit equipment downtime and unforeseen costs. Receive the support quickly and when you need it – to keep productivity high.
Quality of service
Benefit from premium products paired with the high quality service you expect and deserve. From spare part coverage, remote troubleshooting to regular maintenance – all done by trained service technicians.
With the connection to DS Core, you can benefit from remote, real-time, efficient troubleshooting, limiting unnecessary follow ups and saving your time*.
Equipment supported by DS Core Care
CEREC Primescan AC & Primescan AC
1 Primescan 2 Cart will be available in the first half of 2025.
Protect your Primescan Connect and Primescan AC
Extend your CEREC Club into DS Core Care
If you are a CEREC Club member at the end of your initial contract period (years 1 to 3) then you can extend your device protection with a DS Core Care subscription for another 3 years. For more information visit our Customer Support Portal or contact your local representative.
Testimonials
"During every patient consultation, I rely on my Primescan 2. I can't afford to have it shut down. It’s reassuring to know that even if an accidental damage occurs, I don't have to do without my Primescan 2 for long. I can get a replacement device super-fast via DS Core Care. With this in mind, I can confidently scan, knowing that my Primescan 2 is well protected."
Dr. Ariane Schmidt (sponsored), Dentist, Germany
Explore other components of DS Core
DS Core
The platform where Dentsply Sirona’s Digital Services and Solutions meet
DS Core Create
Expert custom designs at your fingertips
DS Core Link App
The DS Core Link app easily connects your Dentsply Sirona equipment to DS Core.
Service is subject to country availability and conditions. Please contact your local DS representative for more details.
- Dentsply Sirona Primeprint Study Feb 2022. Commissioned study for Dentsply Sirona in US and DE. (N=400)
- Dentsply Sirona Primescan Study Jan 2022. Commissioned study for Dentsply Sirona in US and DE. (N=400)
*Remote real-time troubleshooting will only be available for any of your equipment that has been registered in Dentsply Sirona’s product services database.
