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Dentsply Sirona Global
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Home Service & Contact Customer Service Center

Customer Service Center

Please note that on 31 May 2019 we have changed opening hours.
We are at your disposal on this day from 09:00 - 15:00 o'clock.

Product Service for CAD/CAM, Imaging Systems, Treatment Centers and Instruments

Sirona Dental Systems GmbH
Fabrikstrasse 31
D-64625 Bensheim
Germany

Our product services are available to answer technical questions from customers and authorized dealers in German and English from Monday to Thursday from 7.30 a.m. to 5.30 p.m., Friday from 7:30 a.m. to 3:00 p.m. (CEST).

Services:

  • Technical helpdesk
  • Troubleshooting and technical advice
  • After-sales service

Phone: +49 (0) 6251 / 16-1670
Fax: +49 (0) 6251 / 16-1818

Contact form for Technical Requests 

Order service for CAD/CAM, Imaging Systems, Treatment Centers and Instruments

Sirona Dental Systems GmbH
Fabrikstrasse 31
D-64625 Bensheim
Germany

Our order services are available exclusively to authorized dealers from Monday to Thursday from 7.30 a.m. to 5.30 p.m., Friday from 7:30 a.m. to 3:00 p.m. (CEST).

Services:

  • Product & spare parts order queries
  • Inquiries about orders placed & deliveries
  • Technical review of spare parts

 

Product orders:

Phone: +49 (0) 6251 / 16-1680
Fax: +49 (0) 6251 / 16-1717
Email: order.service@sirona.com

Spare parts:

Phone: +49 (0) 6251 / 16-1680
Fax: +49 (0) 6251 / 16-1727
Email: spareparts.service@sirona.com  
Spare part clarification

To help us respond as quickly as possible to your inquiry please indicate the general scope of your inquiry in the subject line of your e-mail or fax: “product order” or “spare parts”.

CEREC Club requests

The CEREC Club team is available exclusively to authorized dealers for urgent enquiries about the CEREC Club.

Phone: +49 (0) 6251/16-1680
Dial extension “3” to contact the CEREC Club.

If you have routine questions about the CEREC Club, please use our Contact form for CEREC Club  requests. 

Return service for CAD/CAM, Imaging Systems, Treatment Centers and Instruments

Sirona Dental Systems GmbH
Fabrikstrasse 31
D-64625 Bensheim
Germany

Our Return services are available exclusively to authorized dealers from Monday to Thursday from 7.30 a.m. to 5.30 p.m., Friday from 7:30 a.m. to 3:00 p.m. (CEST).

Services:

  • Warranty and goodwill requests
  • Replacement delivery
  • Repairs
  • Handling of incorrect orders and deliveries

Phone: +49 (0) 6251/16-1690
Fax: +49 (0) 6251/16-1737
Email: return.service@sirona.com

For all other requests, please fill out our contact form.