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Policies

Return Policy

Direct Business Returns for the USA and Canada (Implants, Endodontics, Orthodontics, Lab)

We accept products for return that fulfill the following criteria:

  • The return is initiated within 90 days of purchase (invoice date).
  • The product(s) has a minimum of fourteen (14) months of shelf-life, eighteen (18) months for Regenerative products, remaining.
  • Items have been bought from Dentsply Sirona directly.
  • Items must be in their original undamaged, unmarked and unopened packaging with factory seals intact.
  • Customized products, hazmat, discontinued, and items bought with DS Loyalty points (One DS T&Cs) are not eligible for return.
  • For Implants customers: We accept products for exchange beyond 90 days, provided the returned product meets the criteria above and is offset by an order of equal value within the same product category.
  • For items bought in a promotion special conditions apply, please check the T&Cs of the promotions.
  • For our SureSmile products, please check the T&Cs in your SureSmileU account.
  • For items bought from our dealer partners, please check their return instructions.

 

When returning an item:

  • Please acquire an authorization number (RMA) from our Customer Service (Customer Support Contact). Products without an RMA cannot be accepted for return.
  • RMAs are valid for 90 days. Please ensure that all products are returned within this period.
  • If you would like to return a defective product or make a product complaint, please fill out this form (Product Issue And Request Form) or contact Customer Service directly.
  • Return shipping charges will be paid by Dentsply Sirona. Dentsply Sirona will provide a shipping label to use. The method of shipping will be ground.
  • Net price will be used for valuation of return amount.

 

When shipping the return:

  • Only return the goods that have been registered for your return. Please also check that the correct lot number is returned. We cannot accept other items for return.
  • Use the shipment label provided by DS and an appropriate shipping carton to prevent damage during shipment.
  • Do not give return items to your local sales contact.
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North America Return Policy | Canada

Direct Business Returns for the USA and Canada (Implants, Endodontics, Orthodontics, Lab)

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If you want to initiate returns, click here.