Your comprehensive service and support solution
The comprehensive service and support solution for peace of mind.
DS Core Care is a comprehensive technical service and support solution that protects your equipment. Thanks to the connection to DS Core, it goes beyond – enabling preventive and digital service capabilities.
Our market research shows that 96% of 3D printer owners and users highly value an integrated device service for their printers, considering it either a must-have or nice to have.1 It also shows 95% of laptop-based scanner owners or intenders see services offered with the purchase, like extensions of the standard 1 year warranty and replacement of the scanner, as a nice to have.2
Dentsply Sirona offers a new, comprehensive service solution that combines products, services, and support to help you confidently and safely shape the future of your dental practice. DS Core Care is an integrated, easy-to-understand equipment service and support package that provides you with more time with your patients, quality services, and clearly defined coverage.
Why choose DS Core Care?
Quick & easy support
Fast Service Clarification powered by DS Core enables remote troubleshooting from highly qualified experts. And even if an on-site visit is still required, they can be prepared more efficiently – helping to eliminate unnecessary follow up.
An immediate solution
Get direct and easy access to up-to-date product information and workflow insights from Dentsply Sirona via our new Customer Support portal, available any time.
More time with your patient
With DS Core Care, we help you to get the most out of your Dentsply Sirona devices and allow your equipment and practice to run reliably and efficiently – so you can focus on treating your patients.
Minimise downtime
The included preventive maintenance of your dental equipment helps minimise surprises and provides you financial planning ability and security.
Productivity
DS Core Care prepares your practice for the unexpected, helping to limit equipment downtime and unforeseen costs. Receive the support quickly and when you need it – to keep productivity high.
Quality of service
Benefit from premium products paired with the high quality service you expect and deserve. From spare part coverage and remote troubleshooting to regular maintenance – all done by trained service technicians.
Fast Service Clarification
With the connection to DS Core, you can benefit from remote, real-time, efficient troubleshooting, limiting unnecessary follow ups and saving your time.
Testimonials
When buying equipment from a company, service is one of the most important and helpful attributes a company can provide. Dentsply Sirona and their partners offer unparalleled support with efficient service, parts, and a dedicated hotline that allows users to be successful and have comfort knowing their investment is well protected.”
For me, it is essential to know that I can rely on the equipment I invest in for a long period of time. But in a practice often the unforeseen can happen. This is why it is very reassuring to me that DS Core Care covers accidental damage and express replacement for my Primescan Connect so that I can focus on treating my patient."
Explore other components of DS Core
Service is subject to country availability and conditions. Please contact your local DS Specialist for more details.
*Dentsply Sirona Primeprint Study Feb 2022. Commissioned study for Dentsply Sirona in US and DE. (N=400)
# Primescan Connect is covered for two full replacements due to accidental damage during the duration of the 3 year DS Core contract. Any further accidental damage beyond two replacements will not be covered by DS Core Care.
Download Centre
Visit the Download Centre to find Instructions for use, safety data sheets, eMDR documents, and more.