1.    Can all customers of Dentsply Sirona participate in the DS Points Plus rewards program?

A.   Not all customers are eligible to participate.  At this time, the DS Points Plus program is not available to those who have trade agreements in place eg. Government, University/School, Community Groups, Hospitals, Corporate customers and buying groups. For DS Points Plus program full terms and conditions please visit the DS Points Plus Terms & Conditions page.

 

2.     How do DS Points Plus members earn points?

A.   DS Points Plus members earn points on all products sold online at www.dentsplysirona.com.au.

Orders placed through other channels do not earn points.

 

3.     Are there any restrictions on earning DS Points Plus points?

A.    Purchases of Clinical Education (CE) courses on dentsplysirona.com do not earn DS Points Plus points..

Products sold online, but not specifically at dentsplysirona.com, are not included in the DS Points Plus program. Examples of these products include, but are not limited to, Suresmile, Orametrix, Atlantis, Azento, and Simplant.

 

4.     How quickly do earned points get credited to DS Points Plus member accounts?

A.    Earned points will post online to member accounts within 24 hours after an eligible purchase.

 

5.     How many DS Points Plus points do members earn for each dollar spent on products online at www.dentsplysirona.com?

A.    There are three levels of rewards in the DS Points Plus program based on a member’s total annual spend with Dentsply Sirona in the previous calendar year. 

Level 1: COBALT - Up to $9,999 spent, earn 2 points per $1

Level 2: GOLD - Between $10,000 and $39,999, earn 4 points per $1 

Level 3: TITANIUM - $40,000 or more spent, earn 6 points per $1

For example, if a member qualifies for the Cobalt level, and they spend $1,000 on products at dentsplysirona.com, they earn 2,000 points. Each point is worth $0.01, so 2,000 points rewards a Cobalt member with $20.00 in savings on a future online order (2,000 points x $0.01 = $20.00).

 

6.     Can DS Points Plus members move up a rewards level within a calendar year?

A.    No. DS Points Plus member rewards levels are twice a year on the 1st January and on the 1st of July based on total spend with Dentsply Sirona on the previous 12 months.

 

7.     How much are DS Points Plus points worth?

A.    There are three levels of rewards in the DS Points Plus program based on a member’s total annual spend with Dentsply Sirona in the previous calendar year.

Level 1: COBALT - Up to $9,999 spent, earn 2 points per $1

Level 2: GOLD - Between $10,000 and $39,999, earn 4 points per $1 

Level 3: TITANIUM - $40,000 or more spent, earn 6 points per $1

 

8.     How do DS Points Plus members redeem points for savings?

A.    Redemption must occur online for eligible products. The program member must have sufficient points to cover the entire reward “purchase” at the time of redemption. The redemption schedule, available rewards and other information is available on the program website - https://www.dentsplysirona.com/en-au/ds-points-plus-benefits.html

DS Points Plus points can be redeemed for savings on product purchases online at www.dentsplysirona.com. It's very easy: At checkout, select CHANGE PAYMENT METHOD and members will see their rewards points totals where they will be prompted on whether they want to redeem some, or all, of their points for savings on that purchase.

In addition to seeing point totals at check out, members who are logged in can also view their point balance while they are shopping; The balance will be displayed in a banner at the top of each website page they visit. Members can also view their DS Points Plus program summary in the MY ACCOUNT section.

 

9.     How do DS Points Plus members know how many points they have in their account?

A.    DS Points Plus members can view their accumulated points available to redeem online at dentsplysirona.com. Members log in and will immediately be able to see their point total in a banner at the top of each website page they visit. They can also view their program summary of earned and redeemed points in the My Account section. At check out, members will be prompted on whether they want to redeem some, or all, of their points for savings on that purchase.

 

10.  Are there any restrictions on redeeming DS Points Plus points?

A.    DS Points Plus points can be redeemed online at dentsplysirona.com for eligible products sold on the site. Notable exclusions relate to custom products (e.g. SureSmile, welded bands, custom kits, personalised product, Atlantis abutments), certain brands (MIS and Simplant).

 

11.  Can DS Points Plus members use points for savings on the same order they earned the points?

A.    No. Members can only use the points on future purchases at dentsplysirona.com.