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Frequently Asked Questions

If you’ve never purchased from Dentsply Sirona, whether online or through a sales representative, please register as a brand-new customer:

1. Select Sign In/Register on at the top-right corner of the DentsplySirona.com homepage

2. Select Register, then select Sign Up Now

3. Enter your personal details and then select Create Online Login

4. Verify your email via the verification code sent to the email address you’ve provided

5. Select I'm a brand-new customer, then Continue to Account Details

6. Enter your practice details, then select Save & Continue

7. Select your practice billing address, then select Use Selected Address

8. Select whether you’d like to opt into the DS Points Plus program

Your account is now pending validation. This process can take up to 5 business days. Once your account is validated, you may shop Dentsply Sirona’s online catalog

If you’ve registered your account with an email you can no longer access, you’ll need to call Customer Service at +44 (0)1932-837-344.

If you’d like to link a preferred distributor to your DentsplySirona.com account, follow these directions:

1. Hover over your name in the top-right corner of the DentsplySirona.com homepage and select My Account

2. Under My Account, select Preferred Distributors

3. Select Add a Distributor

4. Select your preferred distributor in the popup menu, check the box, and select Submit

5. Depending on your choice of distributor, you may see an additional popup informing you that the distributors website may open in a new window. If this happens, you will need to click OK and then enter your credentials for the distributor’s website to connect your distributor account to your DentsplySirona.com account.  You must have a valid distributor web account to login.  If you do not have an existing distributor web account, register on the distributor’s website.  If you experience issues during this process, please reach out to your distributor’s customer service department.

6. Once you’ve logged in to your distributor account, you'll return to DentsplySirona.com. Select a default account from the dropdown menu If you do not see your account displayed in the dropdown menu, contact the distributor’s sales representative to add or modify your account

7. You can add more than one distributor to your account, but only one may be selected as your default at any one time.​

To select a different default credit card to use for purchases, follow these directions:

1. Hover over your name in the top-right corner of DentsplySirona.com and select My Account

2. Under My Account in your account dashboard, select Personal Payment Methods

3. Choose Default Payment Method next to your desired credit card

You can redeem your points online for eligible products. To redeem your points, follow these directions:

1. During Checkout, select Edit in the Payment Method panel. If you have enough DS Points for your entire purchase, you’ll see a checkbox with the option to use your points. Select the checkbox to redeem your DS Points.

If you don't have enough DS Points for your entire purchase, the option to redeem them will be unavailable

You can find the redemption schedule, available rewards, and other information here

Note: DS Points expire 2 years from the last order date.

If you have any questions or an urgent request then please contact our customer service team who are fully available to support you.​

Dental Implant Product Returns - please write to; Dentsply Sirona, Building 3, The Heights, Brooklands, Weybridge, Surrey KT13 0NY. Please see our Online Conditions of Sale to view our Returns Policy and to download forms.​

Please complete an Implant Returns Advice Note and Product Exchange Form and return the product to us. All returns and exchanges will be processed as soon as possible. If you have placed a new sales order, please do inform us on the Exchange form that you have done so including the sales order number where possible.​

Other dental consumables - please contact your dental dealer directly or call our Customer Service Team on +44 (0)1932 838 338 to advise of any change.​​

We offer CE credits for live courses, webinars, and OnDemand courses. After meeting our course requirements, you’ll receive a certificate by email or as a hardcopy during a live course.

To sign up for a course, you’ll need to enroll here.

Getting the help, support and information you need from a dedicated member of the Dentsply Sirona team is quick and easy on our My Sales Team page. Select from the Postcode Area Lists to find your local Territory Account Manager, Equipment or Orthodontics Specialists and/or Corporate and Key Account Management Teams.

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