What’s new on DS Core։ Dentsply Sirona’s digital dental platform

Over the last few months, DS Core, Dentsply Sirona’s digital dental platform has continued to receive new functionalities and continuous improvements based on valuable customer feedback. These changes continue to make the platform a powerful tool for dental offices, specialists as well as labs.

This article explores the latest updates and features on DS Core, including an advanced ordering solution, improved collaboration tools, SureSmile Aligner Treatment Simulator and improved Sidexis 4 integration with full X-ray history upload.

DS Core ordering solution: More indications and improved lab collaboration

DS Core ordering solution is your one-stop-shop for design and manufacturing orders for a multitude of indications. Same functionality as the Connect Case Center that Omnicam and Primescan intra-oral scanner users know, but accessible from any device and integrated seamlessly integrated in DS Core. Recent feature updates are described below:
 

• Expanded lab options: DS Core’s integrated ordering solution allows dental practices to place orders to a continuously growing list of dental labs that registered and actively use DS Core. Additionally, any lab can receive orders via DS Core without requiring a DS Core subscription.
  
• Better chat: The chat functionality in the DS Core ordering solution has undergone a modern user experience update, now supporting embedded two-way file-sharing for great dentist-lab collaboration.
  
• Increased compatibility: The ordering solution can be used with intra-oral scans from Dentsply Sirona and 3rd party scanners. STL, PLY and OBJ file formats can now be viewed directly within DS Core 3D web-viewer.
  
• SureSmile^® Aligner Treatment ordering։ DS Core enables dentists to initiate SureSmile Aligner Treatment orders directly from the platform. With a SureSmile Aligner account, dentists can seamlessly initiate the treatment planning and ordering processes.
  
• Save orders as draft: After having started creating an order, the process can be paused and the draft of the order can be finalized later, increasing flexibility and delegation options.
  
• Account option without subscription for dentists: DS Core offers an account designed for those interested in only ordering via DS Core, without any storage or more advanced collaboration and consultation features – a great replacement for your Connect Case Center account. The account without subscription is available to customers after their 3 months trial, or at any time when canceling their subscription.

DS Core Lab accounts: Growing list of features available to labs

DS Core is also available to labs – offering the ability to access the digital dental platform as the dentist version, now with specific features that support the lab's workflow.

• No subscription needed: Labs can register on DS Core, to offer their services, reach all dentists on the platform and exchange files and collaborate with their dentists.
• Redesigned chat: Labs benefit from the same chat functionality improvements in the DS Core ordering solution as the dentist, with a modern UX update and support for embedded two-way file-sharing.
• Increased compatibility: The ordering solution can be used with intra-oral scans from Dentsply Sirona and 3rd party scanners. STL, PLY and OBJ file formats can now be viewed directly within DS Core 3D web-viewer.
  
• New PDF worksheets documentation feature: Labs can now export the order information as a PDF worksheet for complete order documentation. The worksheet includes information such as sender, patient, recipient, order details, and treatment details. This allows labs to print worksheets and attach them to their internal workflow system when creating a physical restoration.
  
• New ´´Invite dentists to DS Core´´ feature: Labs can now invite dentists that are not yet on DS Core to join the platform. Labs have the ability to inform all their dentists about their accessibility via DS Core,regardless of intra-oral scanner they use. Additionally, labs can directly propose themselves as a preferred lab for their dentists, who only need to accept.

In our journey to provide great service to our customers, the Customer Support Portal plays an important step. It provides users with a first self-help platform to receive answers for their immediate questions. The portal combines Instructions for Use, tutorial videos and troubleshooting steps - all in one place.
 

• User-friendly start page: The portal offers a user-friendly start page for easy product navigation, ensuring a seamless user experience.
• Regular content update։ the Customer Support Portal contains regular content updates, ensuring users have access to the latest information and resources.
• Multiple language support: The portal is available in German, English, French, Spanish, Italian, Japanese and Chinese, catering to a diverse user base.
• Stay up-to-date on latest changes: The Customer Support Portal now features a 'What's New?' section, where customers can effortlessly discover the latest features released on DS Core.
• Access directly or via DS Core: Feel free to explore the Customer Support Portal yourselfor in DS Core via the Feedback & Support section.

Summary