US/Canada Direct Business Commercial Return Policy

We gladly accept products for return that meet the requirements below. To initiate a return, you must contact Customer Service for a return goods authorization number.

  • Returns must be initiated within 90 days of purchase (invoice date).
  • Items must be in their original undamaged, unmarked and unopened packaging with factory seals intact.
  • Customized products, hazmat, equipment, discontinued, and other certain products are not eligible for return. Please contact us for further details.
  • All return shipping charges will be paid by Dentsply Sirona. After a Returns Good Form is approved, Dentsply Sirona will provide a shipping label to use. Method of shipping will be ground.
  • Purchase price will be used for valuation of return amount.

US Indirect Business Returns

The Returns policies for products purchased online at from one of Dentsply Sirona’s authorized dealers may be different than those set forth above. For more specific details on how to initiate a return with your dealer, please see the applicable guidance below.

Henry Schein Dental:

Patterson Dental

Benco Dental: 

If you want to initiate returns, click here.