Dentsply
On-Demand
Dental Assistant
Dental Hygienist
Dental Student
Dentist
Lab Technician
Practice Management
Patient Experience
Foundational
Dentsply

Research has shown that practices that build their office environment around serving the patient dominate the market, but customer service is often confusing, complex, and vague. It’s just not that simple. “I’m satisfied” means nothing in today’s world. Instead, your practice must be set apart from others in the area. You can help prospective and current patients understand why they should visit your office and not the office down the street by mastering the simple techniques behind the W.O.W. Patient Philosophy. In this course, you will learn the principles that strengthen communication skills, your practice brand, and service standards. Judy Kay illuminates the patient decision making processes and outlines how to create lasting impressions and exceptional experiences, in addition to how to spot opportunities that create W.O.W. Touch Points.

Course Objectives:

  • Summarize the techniques to making W.O.W. lasting first impressions
  • Develop and demonstrate the five service concepts to making your patient never forget how you made them feelding that builds loyalty and trust

Release Date: May 14, 2021 Re-evaluation Date: May 14, 2024
AGD PACE Subject Code: 550 - Practice Management and Human Relations

This course is intended for dental professionals or students with a basic understanding of dental terminology, practice, and proficiency.

Speaker Disclosure

Dentsply Sirona compensates speakers for the production and delivery of course content. Speakers are not compensated for additional viewings of recorded materials. Any additional speaker disclosures and/or commercial bias will be disclosed by speaker at the start of their course presentation.

CE Verification Letter Delivery

Once you have completed your on demand course you will receive an AGD PACE CE verification letter in a separate email approximately 2 business days after the course completion. Saturdays and Sundays are not considered business days. If you have not received your CE verification letter after 2 business days, please contact the course coordinator indicated in the course description on DentsplySirona.com. Please allow further processing time for in-person and live webinar courses.

Inquiries Related to This Course

If you have any questions related to this course or you experience technical problems, please contact the course coordinator indicated in the course description on the right. 

Dentsply Sirona is designated as a Nationally Approved AGD PACE provider by the Academy of General Dentistry. The formal continuing dental education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or any other applicable regulatory authority, or AGD endorsement. The current term of approval extends from 1/1/2023 - 12/31/2026. Provider ID 208218

Delivering W.O.W. Service - People Will Forget Everything Except How You Made Them Feel!

Speaker

Course Details

Free

Price

Available

Seats

English

Language

1 CE

CE Credits

1 Hour

Duration

Coordinator Details

Course Tags

Type

On-Demand

Role

Dental Assistant
Dental Hygienist
Dental Student
Dentist
Lab Technician

Learning Area

Practice Management

Dental Specialty, Category or Topic

Patient Experience

Learning Level

Foundational