Welcome - and congratulations on your Primescan 2! Now let’s set you up for success.

Primescan 2 is the first cloud-native intraoral scanning solution and provides many benefits to digital workflows and daily practice operations.

This website is your dedicated resource hub designed to help you get the most out of your intraoral scanner. Whether you're just getting started or looking to deepen your expertise, you'll find many valuable resources here – such as tutorial videos, usage instructions and direct support channels.

Getting started with Primescan 2

Tutorial videos

Just getting started? Watch our tutorial videos to learn how to use Primescan 2.

Initial set-up

Explore more detailed instructions on the initial set up of your Primescan 2.

IT provider guidelines

Guidelines on internet requirements and set-up for you and your IT provider

Primescan 2 Live Webinar

Join interactive webinars to learn core features, scanning techniques, and clinical workflows. Get hands-on guidance, ask questions in real time, and build confidence using Primescan 2.

Select a module and date to register for an upcoming session.

Resources for using your Primescan 2

Instructions for use

Get detailed instructions for scanning with your Primescan 2

Scan guide

Use this how-to-guide to learn how to use your Primescan 2 effectively.

Customer Support Portal

Browse for detailed instructions of use and other technical information here.

DS Core Success Partner

Schedule a complimentary onboarding call to connect your equipment and review how to use the various tools and features:

DS Core Care - Unlock comprehensive service

Access remote support, service coverage, technical help, accidental damage protection, and express replacement for your equiment.

Didn't find what you need? Let's connect.

Connect with us

Drop us a note with what you need and we’ll get it resolved.

Download center

Search for Instructions for use, safety data sheets, eMDR documents and more.

Help topics

Find answers to frequently asked questions.

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