Protect your device with DS Core Care
DS Core Care is Dentsply Sirona’s comprehensive service and support solution that protects your equipment. Subscribe to DS Core Care within 30 days of device installation to benefit from digital-enabled and efficient service. As our valued customer, we look to provide you the service you need, when you need it.
On this page you will find information on how to register for DS Core Care along with different ways to find equipment support with DS Core Care. You can find 24/7 self-service support and product guidance by accessing our Customer Support Portal. You can speak with a service expert and get one-on-one problem solving support by calling the Technical Support phone number. Or you can get real-time virtual support with Fast Service Clarification.
Click the links below to learn more about our DS Core Care Support services.
Register for DS Core Care
Registration for DS Core Care is easier than ever. You need to have a DS Core account to register for DS Core Care. Watch the instructional video or follow the instructions below to register:
- Go to dscore.com and create your DS Core practice account. In case you already have a DS Core account, log-in and continue with step 3.
- After receiving a notification of your successful validation1, open dscore.com and login with your practice account.
- Go to dscore.com and navigate to the “Subscriptions” tab by opening your practice profile and selecting “Practice”.
- Select between the Basic and Premium plan by the toggle.
- Select the respective device(s) under “DS Core Care Protection” and start the ordering by clicking “Protect devices”2.
- Follow the order process and confirm your order. Your devices are protected effective immediately from the date of installation.
Get Support
Find answers to your product questions immediately
Customer Support Portal
For immediate answers and support, the portal provides product and workflow information – always accessible in one single place.
- Easy to find online product and workflow information
- Immediate self-support
- Available 24 hours a day/7 days a week
Receive remote, real-time troubleshooting service
Fast Service Clarification
Benefit from remote, real-time, efficient troubleshooting, helping to limit unnecessary follow ups and saving your time by connecting your equipment to DS Core and consenting to provide data to service technicians for fast service clarification.
Equipment Services
DS Core Care Support by Equipment
See what DS Core Care support services are available for your equipment
DS Core Care allows you to use your CAD/CAM devices reliably and efficiently – so you can focus on treating your patients.
For CEREC Primescan AC, Milling Units, SpeedFire and Primeprint Solution Customers:
- Customer Support Portal
- Technical Support
- Fast Service Clarification
Spare Parts: Quick supply of spare parts from the original manufacturer to help minimize downtime and avoid additional costs.
Preventive Maintenance: Annual preventive maintenance performed by a qualified service technician to protect efficiency and help extend lifetime of your equipment. Includes maintenance kit and labor.
For Primescan Connect Customers:
- Customer Support Portal
- Technical Support
- Fast Service Clarification Express
Express Replacement: Receive a replacement Primescan Connect with shipment on the next business day3 after remote diagnoses. Labor and travel costs included.
Spare Parts: Quick supply of spare parts from the original manufacturer to help minimize downtime and avoid additional costs.
Accidental Coverage: Receive a replacement Primescan handpiece in case of unexpected incidents or even accidental damages.
- This may take between 48-72 hours.
- Registration must be completed within 30 days after installing your device.
- Where available.